TERMS AND CONDITIONS Your appointment is extremely important to me and the time you book is reserved especially for you I understand that sometimes appointments need to be changed, therefore, I respectfully request a MINIMUM of 24 hours notice for cancellations.
STRICT AND ENFORCED CANCELLATION POLICY Please understand that, when you forget to cancel your appointment, or don’t give enough notice, I am unable to fill your appointment slot, clients on the waiting list miss the opportunity of taking your slot, and I lose the income. As a small business, this is something that is very difficult to absorb whilst still keeping my business going. You will receive a text reminder 48 hours in advance to give you time to let me know if you can no longer make it. As that appointment time was set aside just for you, the following fees will be applied if you miss your appointment or cancel at short notice: Less than 24 hours notice: your card will be charged 50% of the treatment cost Failure to attend your appointment: your card will be charged 100% of the treatment cost
LATE ARRIVALS I understand that you may be held up for your appointment. I will always endeavour to stick to my schedule and would kindly request that you do the same.
As I don’t have a receptionist or waiting area, I would ask you simply arrive on time. If you are early, I may be with another client or having a break (If I’m lucky). If you are more than 10 minutes late, I may not be able to accommodate you and will ask you to reschedule. For lash extensions, I may still be able to fit you in, but your appointment will end at the scheduled time and full treatment price will be charged. PATCH TESTING It is a requirement of my insurance cover that all lash and tinting treatments require a patch test at least 48 hours before your first appointment. Please note if you book an appointment and fail to book the patch test, your appointment will be cancelled. Thank you